FAQs
Frequently Asked Questions(Basic)
We're ready for emergencies like medical issues, fires, and falls. Our team is well-prepared to handle them.
In all our homes, we provide wholesome Indian meals that encompass snacks, fruits, drinks, desserts, special dishes for festivals, and customized options to meet individual dietary requirements.
We maintain an open-door policy, welcoming family members to visit during regular hours. Nevertheless, we suggest that family members primarily observe rather than actively engage in day-to-day activities. This approach helps our NEPL caregivers establish strong connections with the residents. We kindly request that you schedule your visits in advance to minimize any potential disruption to the seniors' structured and healthy routines.
For the well-being of our residents, we discourage family members from staying overnight on the premises. This practice can be concerning, as we have noticed that seniors with dementia may require additional time to adapt after a family member's overnight stay. Such visits can also disrupt the daily routines of your loved one and other residents.
We personalize our menus to meet residents' unique dietary needs at no extra cost. If someone wants extra non-vegetarian meals, they'll be charged extra since it's prepared specially for them. Any specific foods or drinks bought just for a resident are charged separately. For instance, if someone needs a specific fruit every day, there will be an extra charge for it.
Our nursing staff undergoes certification and receives specialized in-house training in geriatrics and dementia care. Our facility is overseen by a live-in Clinical Manager, who is not only a senior nurse but also possesses valuable administrative expertise. With continuous staffing around the clock, we ensure that all residents receive 24/7 care, including prompt attention to any emergencies.
